Shipping & Returns
All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery of the items to the carrier.
The shipping timeframes provided during the checkout procedure are estimates only. Shipping may be delayed during holidays.
If your order is for delivery to a shipping address outside the United States, you will be responsible for any and all duties, taxes, tariffs and the like that may be levied by your customs agent, government or other authority upon the parcel we send to you.
Lone Fisher reserves the right to refuse shipment of any product for any reason or no reason.
If Warranty is applicable and there is a defect in materials and workmanship during the warranty period, please see our Warranty Terms for details regarding making a claim.
30-Day Return Policy:
If you believe there is a quality issue with your product, or you have received an incorrectly shipped product, or you have ordered incorrectly, or you are not happy with your purchase, then you may return the product in as-new condition and in its original packaging for a refund of the purchase price that you paid for the product, subject to the below terms. All returns must be made within 30 days, and the 30-day deadline will start the day when the product was delivered. So if there is an issue or you are unsatisfied, please be sure to process your return promptly after receiving your product by following the Product Return Instructions below.
There is a $10.00 per unit restocking fee for all returns. The shipping and handling charges that were included on your order will not be refunded. You are responsible for the cost of shipping the returned product to Lone Fisher (or its agent). We recommend that you use a method of shipping that provides a tracking number and proof of delivery. Lone Fisher (or its agent) is not responsible for any package that it has not received.
Product Return Instructions:
Lone Fisher will not accept any items for return after 30 days (see above for details on when the 30-day deadline begins).
Please include the following information in an email to Customer Service AND with your returned product:
- Your order confirmation number
- Your first and last name
- Your email address
- Your mailing address
- Your phone number
- Specify the product you are returning and why
We recommend that the items be returned to us using a mail or shipping service that provides tracking, delivery confirmation, and insurance. Please get in touch as soon as you need to return your product, once we receive your inquiry we will give you the instructions and return address.
Please allow approximately 3-4 weeks from when we receive your returned product for your return to be processed.
Our customer service office is open from 10am - 6pm Pacific Time, Monday thru Friday, excluding holidays. If you have any questions regarding your order or anything else, please contact Lone Fisher Customer Service. We endeavor to answer all enquiries within two (2) business days, but please allow longer.
If any term herein is held to be illegal or unenforceable, it shall be deemed severed from this agreement and the legality or enforceability of the remaining terms shall not be affected.